RETURN POLICY

At The Finest Stack, we stand by the workmanship and quality of our products. Your satisfaction is important to us.  We are proud to offer lifetime repairs.  We also offer a 24 hour grace period in which you are able to cancel your order for 24 hours after an order has been placed.  The Finest Stack is not required to provide a refund for "change of mind" purchases after that 24 hour period, so please, choose carefully.

ORDERS

There is a 24-hour window to cancel an order after it is placed. After this 24-hour period, all sales are final and we do not accept returns or exchanges. Production of your item has begun at that time, so there is no going back!  Each piece is handmade to order with a lead time of 4-6 weeks. If you have questions, please email us at info@thefineststack.com.

PRODUCTION TIME

The pieces you see are small-batch, handmade pieces of art. Each piece is made to order and may take up to 20 business days to be prepared for shipment. We strive to fulfill your order in a timely manner, but we are also human and a very small company. Communication is the way to go if you have questions! Please be aware of the production window of 4-6 weeks (excluding holidays). Due to the handmade nature of our products we ask that all customers be aware of this production window.

Please email info@thefineststack.com if you have any urgent shipping requests, and be sure to choose the appropriate delivery option. 

After your payment has cleared and your order is complete at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it. If you can’t find something that we make, or you have seen on social media, or on our website, please contact us info@thefineststack.com.

ORDER CANCELLATIONS

YOU MAY CANCEL YOUR ORDER WITHIN 24 HOURS OF PLACING YOUR ORDER.  Please email info@thefineststack.com to notify us. AFTER 24 HOURS OF PLACING YOUR ORDER, your piece is in production and cancellation is not possible.  

REPAIRS 

At The Finest Stack, we stand by the workmanship and quality of our products. Your satisfaction is important to us.  We are proud to offer lifetime repairs. Every piece is guaranteed for life. We have designed and tested each piece to resist damage from wear but should a break occur, we will repair the piece free of charge.

Should you require a repair, please contact us at info@thefineststack.com or by calling 412-480-2633 during office hours Monday to Friday 10am to 5pm, with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. We will assess whether the repair is approved on a case-by-case basis depending on the nature of the repair. 

Please note we are unable to accept returns or resizes for pieces that have been bought from a third-party vendor.

SHIPPING

The Finest Stack is not responsible for items damaged or lost in transit.  Please rest assured that fraud-prevention packaging is used and your package is fully insured from the time it leaves our facility until it is delivered to you.

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

If you are having trouble placing your order or want to know the time frame for delivery please email online@thefineststack.com.

We aim to make our products available globally, but unfortunately there are some countries that are prohibited to receive shipments of fine jewelry. If you are having trouble placing your order, please contact us at info@thefineststack.com.

**NOTE: Russia may NOT allow shipment of jewelry. This will show during the checkout process if we can or cannot ship.**

 We are not responsible for items damaged or lost in transit. Please include a note with your name and order number with the package when shipped back to us. We do not refund shipping charges on return items.

All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler.  We cannot be responsible for determining your ring size. Choosing the correct ring size is the responsibility of the customer, as people differ in the way in which they prefer their rings to fit… some customers wear them loosely, while others like to wear them tighter.

**Special orders: custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. **

PRICE ADJUSTMENT POLICY

We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, trends, prices of gold, diamonds, gemstones, and many other contingencies. Offers cannot be combined or used retroactively.